Complaints

As a NextGear Capital customer, we want to ensure we provide products and services of the highest standard. If you’d like to tell us about something that’s gone well or not so well, please provide details and we’ll be happy to listen. Your feedback is very important to us and allows NextGear Capital to improve services for all customers.

There are a number of ways to provide feedback:

1. Your local Account Manager

Contact your local Account Manager and let them know of any feedback you have. Their number can be found by logging in to your account and viewing your dashboard. 

2. Contact our Customer Service Team

Email: feedback@nextgearcapital.co.uk

Call:  0343 50 60 600 

Post:
NextGear Capital UK Ltd, 
NextGear House, Kingsfield Court,
Chester Business Park, 
Chester
CH4 9RE

3. Contact Trading Standards 

If after contacting us you feel we still haven’t resolved your complaint satisfactorily you can refer your complaint to Trading Standards.

In the first instance you can call the Citizens Advice consumer helpline:

Call: 03454 04 05 06

Alternatively, you can view their website, where you will obtain information on your options.